Orders & Shipping
Can I add to my order or combine multiple orders?
We are unable to add items to an order or combine two separate orders. We encourage you to place one order for all of the items you had your eye on!
Can I change my address after placing my order?
We will do our best to accommodate any address changes prior to shipment, if possible, however we are unable to make this kind of change once an order has shipped. Please reach out to Customer Service if the package is marked undeliverable or is marked "return to sender" on the tracking page!
Can I choose my shipping carrier?
We don't have an option for customers to select their preferred carrier at this time. All orders are shipped via Australia Post
Can I edit or cancel my order?
We do not currently offer an option to edit or cancel existing orders once they are placed, so please double check all details to confirm before submitting your purchase!
We are not able to accommodate free shipping at this time. We do our very best to keep our quality leather items as affordable as possible and run regular sales so our repeat customers can always get a great deal. This means that we do not incorporate the cost of shipping into our product pricing...
Yes! We are currently working on it.
How long does it take to hear back from customer service?
Our friendly and knowledgeable customer experience team is happy to assist you with any questions or concerns via email. You can expect a response within 24-48 hours on average. Holidays may increase response time. We are committed to answering every single ...
How long will it take for my order to arrive?
As a general rule, please allow 1-4 business days for the preparation of your order, and up to an additional 1-5 days in transit for 'Best Rate' shipping, or 1-4 days in transit for 'A Bit Faster' shipping. On average, most orders will arrive within a week of being placed online, but can take up...
Shipping costs will vary by order depending on a number of factors, including but not limited to: item count, package weight, delivery ZIP code.
I need extra security. Can I require a signature ?
Yes – simply select "A Bit Fast with Confirmation" at check out. Our "A Bit Faster with Confirmation" orders will ship via "A Bit Faster", with a signature required on delivery.
Each of our items have individual processing times based on where they are located in the warehouse, which means that orders may ship out at different intervals during the quoted fulfillment window depending on their contents. This is completely normal! We’re working hard on each open order, and ...
This is a gift — do I need to do anything to hide the cost from the recipient?
Our packages do not come with any pricing information, so you can ship orders directly to a gift recipient without revealing the cost.
What do I do if I am missing an item from my order?
Please reach out to our customer support team at support@artisankraftstudio.com as soon as possible with your order number and more details about which item you’re missing.
What do I do if I receive an incorrect order/item?
Please reach out to our customer support team with your order number, and photos of the item(s) you received at support@artisankraftstudio.com as soon as possible.
What do I do if my tracking states my package has been delivered, but I didn’t receive it?
Don’t panic! In many cases, carrier services may mark an item delivered prematurely. We ask that you wait it out 5 days, and double check with neighbors and around your property in case your order was misdelivered. If 5 days have passed, please reach out to our customer support team at support@artisankraftstudio.com
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Paypal, Amazon Pay, Shop Pay, Google Pay and Venmo.
What if my order is delayed in transit?
Unfortunately, transit delays are all too common as fuel costs and driver shortages continue to impact carriers. We understand how alarming this can be! In most cases we have found, despite in-transit delays, our customers do still tend to receive their packages within the delivery timeline state...
Where’s my order confirmation?
You should receive an email with your order confirmation shortly after placing your order. If you aren’t seeing it in your inbox, please check any other email addresses you could have entered at checkoutand check your spam folder! Within 1-5 days of receiving your initial order confirmation, yo...
Why did my estimated delivery date change?
Sometimes the carrier will update the expected arrival date of your order - this can be due to things like extended holidays, changes in carrier for final delivery, unexpected delays in transit, delays in progress scans, or even weather. Rest assured your order is still on its way!
Can I add a gift note, box or wrapping to my order?
Due to our very streamlined fulfillment process, we do not have the capacity to offer gift notes, boxes or wrapping services as an option for online orders.
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Returns & Warranty
Refunds of returned products will have a flat-rate return label fee deducted from their total. To thank our repeat customers, we do provide complimentary return labels for items being refunded in the form of store credit. Original shipping costs are always non-refundable and will not be refunded ...
We don't offer exchanges at this time. Customers wishing to "exchange" are welcome to return their item for store credit and place a new order using the store credit at your own convenience. Store credit will be issued as soon as your return package starts in transit to us.
Can I get a gift receipt for my order?
Gift receipts can be created for part or all of any order. Have your order number and shipping zip code ready.
Can I send multiple orders back in one box?
In order to ensure that you receive your refund in as timely a manner as possible, we do ask that you return separate orders in separate boxes.
Do your products have a warranty?
All of our leather goods are guaranteed for life for manufacturing defects. If you believe that your leather item has a manufacturing defect, please email our customer service team at support@artisankraftstudio.com with photos of the issue, as well as proof of purchase.
START MY RETURN In order to return an item, click on "Start My Return" which will be on your order form when you log into your account and complete the process within 30 days of delivery (this window is extended around holidays). To be eligible for a return, your item must be unused and in new condition.Please also read here for our full refund policy.
Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. Store credit refunds will be issued via a digital gift card sent to your email address. Please note that it can take some banks 1-2 weeks to process your refund.
Why does the return shipping fee cost more than my original shipping fee?
Generally, shipping from a residential address to a warehouse costs more than shipping from a warehouse to a residential address.