FAQ
All our products will be resilient if they experience small amounts of wetness. Our leather boots are not completely waterproof or water resistant. For added protection, we have treated our leather with beeswax and acrylic topcoat but some darker colors can run if wet.
How do I care for my leather that I've had for a while?
After a few months of continuous use, you may find that you'd like to condition the leather to restore its luster, and buff out any dry spots or scuffs. There are many leather conditioning products to choose from, but please note that adding an oil-based conditioner may darken the leather somewha...
After a few months of continuous use, you may find that you'd like to condition the leather to restore its luster, and buff out any dry spots or scuffs. There are many leather conditioning products to choose from, but please note that adding an oil-based conditioner may darken the leather somewha...
The majority of our leathers are naturally conditioning and on their own and should not need to be treated with a conditioner right off the bat! As you begin to use your leather, you'll notice that it will naturally condition itself from the inside out, developing a beautiful sheen and naturally ...
For light duty cleaning like regular wear and small spills, we suggest Cleaning and Conditioning Leather Wipes which are an affordable and accessible option that you can find at most department stores (they are great for car interiors, too)!
How do I condition my leather?
After a few months of continuous use, you may find that you'd like to condition the leather to restore its luster, and buff out any dry spots or scuffs. There are many leather conditioning products to choose from, but please note: adding an oil-based conditioner will likely darken the color of yo...
Each of our leather colors is tanned using a unique formula, so variations in scent are normal – some colors have a stronger smell than others! Sometimes products can arrive with a stronger-than-usual odor depending on how recently the hide was tanned. Our leather moves from the tannery, through .
My item arrived with a mark, what is it?
A mark on your item could be one of many things: it could be a light scratch, as these are common with new leather and sometimes even occur in transit. If you think your item arrived with a scratch, please check out our Total Leather Care Guide for more information! However, if this mark looks l...
My leather is fluffy on the inside, is this normal?
Bag interiors can have a range of “shagginess” on the interior - this is a normal feature of leather hides and nothing to be alarmed by! Our leather comes from cows and each animal's skin is a different thickness, which affects the tightness or looseness of the grain.
My leather is transferring dye – help!
The experience of color transferring from leather to clothing is called "crocking" and although it is rare, we do know it can happen with brand new leather goods and it can definitely be alarming! The leather does vary from hide to hide, so it’s tricky for us to predict when this might be the cas...
What is ''Full Grain'' Leather?
Full grain leather is the strongest and most durable available. It is real leather and the unique texture and natural imperfections from the cow's life have not been sanded, cut or shaved off. Full grain leather is SIX times stronger than buffed, upholstery, or 'genuine leather'.
What is Vegetable Tanned Leather?
Vegetable Tanned Leather is a traditional method of leather tanning that has been used for centuries to preserve animal hides using tannins from wood and bark. The hallmark characteristic of Natural Vegetable Leather is the patina - the process of aging that gives your leather a rich glowing colour.